Answers to Frequently Asked Questions about FAU ILLiad

Contents

  1. What is FAU ILLiad?
  2. How is FAU ILLiad better than traditional ILL systems?
  3. Are there any disadvantages to the electronic system?
  4. Why do I need to use my FAU Username and Password to use FAU ILLiad?
  5. What if I forget my FAU Password?
  6. What Web browser should I use?
  7. Is security a problem if I use a public workstation?
  8. Why don't I see all my older requests when I look at my request history?
  9. What is Electronic Delivery?
  10. Who do I contact if I have problems with or questions about FAU ILLiad?
  11. Why does my browser say that you're sending a cookie? What's in it?

What is FAU ILLiad?

FAU ILLiad is the electronic system you use to request an item through FAU Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

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How is FAU ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With FAU ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. Soon you will be able to get many of your photocopies more quickly through Electronic Delivery.
  4. You can get information about the status of your request through the Web at any time from any location without having to call the FAU ILL Department.
  5. FAU Library ILL personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
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Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into FAU ILLiad using a FAU Username and Password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

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Why do I need a FAU Username and Password to use ILLiad?

Your FAU Username and Password allows secure, verifiable access to information about your interlibrary loan requests. Only you will be able to edit your personal information such as your address or phone number.

Your Username Must be your FAU User ID (same as your FAU Email ID). Your Password Must be your FAU Login Password to verify User Access. Your FAU ID and Password should follow good security practices. No one but you will know your password, not even FAU library staff. The password you enter is verified with your FAU ID encrypted file.

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What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Department at (561) 297-3769. They can then reset your FAU Password. Please change your ILLiad Password to the new one or Re-Register in ILLiad.

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What Web browser should I use?

You need a Web browser that can handle forms, tables, and, preferably, one that can handle frames.  We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

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Is security a problem if I use a public workstation?

Yes. Web browsers cache information on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache. If you are concerned about the security of your on campus interlibrary loan requests, you can take the following steps:

  1. Access  ILLiad only from your personal computer or an otherwise secure workstation.
  2. Access ILLiad from a public workstation in the Library, but Always Exit the Web Browser. Closing Netscape or Internet Explorer will prevent use of the "Back Button".
  3. When using a public access workstation:
    • Do Not Re-boot or Log Out any library workstation, closing the Web Brower will suffice.
    • Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from FAU ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.

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What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Soon, through ILLiad, we will be able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

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Who do I contact if I have problems with or questions about FAU ILLiad?

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Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and  ILLiad without any problems.

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